Holiday Inn Express & Suites Lagrange

***UPDATE FROM MANAGER RESPONSE*** The response from the GM is laughable!! She continues to be dishonest as per her response to me below. We talked ONCE~ when I called to inquire about my belongings ~never heard back from her again. Lies, lies, and more lies. Funny~ a friend of mine left some expensive shoes in a hotel room after attending a wedding recently ~ she called and wouldn’t ya know, they had them and mailed them back! WOW. THATS THE WAY THINGS SHOULD WORK, RIGHT? THAT IS HONESTY. Maybe I wouldn’t be so angry if the management and corporate would have offered some kind of acknowledgement and/ or compensation . Instead, they denied, denied, denied. It’s very easy to claim that the items weren’t found~ impossible to verify that, and she knows it. Not sure how Nikki can be so sure that she and her hotel staff is so honest~ especially considering the sketchy individual noted to be loitering in the lobby who was obviously known to the front desk staff. Her reassurance to me means absolutely nothing~ she proved to me from the get go that she was dishonest after she never bothered to contact me as promised after our first and ONLY conversation. Speaks volumes. Again, my fault for leaving the items, but that by no means suggests that they are fair game to whomever finds them. AGAIN, STAY AWAY IF YOU VALUE YOUR BELONGINGS. Nikki, you can write what you want in response to my update; I will not waste another second of my time reading it or commenting. Hotel was clean and what one would expect for the price~ no frills. Had a decent experience up until I mistakenly left 2 items- a Lululemon bag and a Patagonia fleece in my room upon check out. I am 100% POSITIVE I left them in my room, as I brought them in and never wore them out of the hotel during my stay. Admittedly, this was on me; I own that. I have no reason to lie about leaving them there; I can afford to replace them. That said, it’s not finders keepers~ items left behind should not be a free for all~ though apparently thats the mentality of this hotels employees. After many phone calls and emails, they were not found per the GM, Nikki. Shocker. As a matter of fact, she never even returned my call after our first contact; claimed she did; I have no record of any such call, nor do I have a message.. She still hasn’t responded to my last email from a month ago. Guess my things just disappeared into thin air! Wow! How does that happen to 2 nice, rather expensive items you may ask? Answer= it doesn't. Corporate was of no help~ every time I emailed, I got a canned response from a different person; I was told only the hotel management could assist me. Well that was a joke. It’s blatantly clear that no one in this company cares about customer satisfaction. Complete and utter incompetency and dishonesty. Had to give a least 1 star in order to post a review ~ that is the only reason I gave it 1~ should be a negative number. DON’T STAY HERE IF YOU VALUE YOU BELONGINGS. CONSUMERS HAVE CHOICES~ TAKE YOUR BUSINESS ELSEWHERE.

Beware the sofa beds if you have to use one. First room had crumbs on the pullout mattress so I brushed them off and checking under it revealed fruit loops and assorted food. They were sold out except for one other room so they put us there...but that pullout didn't have a mattress cover so we could quickly see the nasty stains all over it. We went back to the fruit loop room since we needed to go to sleep. The room had a heater that smelled like burning hair, mold at the bottom of the shower curtain and in the sink, broken in-shower soap/shampoo dispenser, windows that wouldn't shut so outside noise came in such as the train & folks in the parking lot talking, and a toilet that wouldn't stop dripping and partially flushing itself every 3 minutes. The room was near the elevator so we heard the loud ding every time the elevator doors opened. The second night folks were talking in the hallway on and off from midnight until 2:30AM. The front desk staff was friendly, but they can only work with what they have. The breakfast was good.

DO NOT STAY HERE. I arrived at the hotel on Oct 9th to check in for my reservation. I had already checked in on the app, so arriving should have been easy. Instead I was told my reservation had been canceled and there was no room available for me. I was never called to be informed of this by the hotel. Instead I was left scrambling to find a room someplace else. They have zero respect for loyalty members (I am Platinum). I requested the GM call me to discuss what had happened with my reservation, but I never got a call. They could care less about unhappy guests and loss of business.